Onboarding FAQs

How long will the Intro. Program take to complete?

Each of the three introductory classes are 25 minutes or less, so you could complete all three of them in an hour or you could tackle these classes over the course of a week. It's up to you and your body.

Why did my program pause on the mobile Tempo app?

When your Tempo Studio is delivered and you begin the Intro. Program, all other programs will be paused until you complete the Intro. Program. Once you've completed the Intro. Program, you can either pick up where you left off or start a new program.

What happens after I finish the Intro. Program?

Once you complete the three introductory classes, your Tempo Studio will ask you a few final questions to tailor a training plan and offer daily recommendation that are customized to fit your fitness goals. Once you've set up your plan, you will be able to browse the full library of Tempo classes and program and sign up for live classes.

Can I still take classes on the mobile app while I'm in the Intro. Program?

Yes, you still have the ability to take individual bodyweight and yoga classes at any time on your mobile device. However, you will not be able to start or continue the bodyweight program until the Intro. Program is completed on your Tempo Studio.

Where can I learn more about how to use the equipment that came with my Tempo Studio?

You can take a short video tutorial on your Tempo Studio equipment by going to Settings > Equipment.

Can I skip the Intro. Program?

We highly recommend that every new Tempo member completes the Intro. Program as it is a great opportunity for you to learn how features of your new Tempo Studio work, how to train with Tempo safely, give you exposure to three of our core class types, and give your Tempo Studio a chance to learn about you to better tailor future class and program recommendations.

We understand that there may be limitations that prevent you from being able to complete these classes. If that is the case, you can always skip the program and complete these classes later on. If you have any difficulties in doing this, please reach out to Tempo Support and they will be able to assist

I'm advanced in strength training, so why do I have to do an introduction to strength class?

Regardless of your skill level, your introduction to strength training class will be tailored to your selected skill level so that it is still a fun and challenging introduction to how Tempo strength classes are programmed. Think of this as an opportunity to learn about how your Tempo Studio works to personalize your experience and how to train with our AI.

I'm an existing Tempo member and did not go through the multi-class onboarding experience. Can I adjust my fitness level in each class category?

Yes, you can go to your Settings and edit the new three fitness levels to be whatever level you feel you're at.