Tempo Android Experience

Modified on Wed, 2 Oct at 9:28 PM

Android App Class Experience

1. What devices are supported for the new Class Experience on the Android app?

The Class Experience is officially supported on the following devices:

Google Pixel 6a and up
Samsung Galaxy S10 and up
Samsung Galaxy Note 10 and up
Samsung Galaxy Z Flip 3 and up
Samsung Galaxy Fold 2 and up

If your phone isn’t on the supported list, we can’t guarantee that casting will work as expected. However, you can try using "Travel Mode" to run the class directly on your phone without casting.

2. Can I use the Class Experience feature on lower-end Android devices?

While lower-end devices might work with the Class Experience feature, we cannot guarantee optimal performance or support. For the best experience, we recommend using a supported Android device.

3. How do I cast my workouts to an external screen?

You can cast your workouts using Chromecast. Many modern TVs have Chromecast built-in, or you can use an external Chromecast dongle to enable this function. Just ensure that your phone and TV are on the same Wi-Fi network for a seamless casting experience.

4. What features are included in the Android Class Experience in the initial release?

The initial release of the Android Class Experience includes:

Starting workouts via casting from your Android phone
Playing all classes in travel mode without tracking
Heart Rate Monitor (HRM) support
Audio cues and rep counting for supported exercises (as on iOS)
Range of Motion meter, weight recommendations, and rep guidance for Dumbbell exercises
Dynamic rep target adjustment
Set effectiveness
Reps in reserve

5. Why are some features missing compared to the iOS app?

The Android Class Experience is in its initial release phase. We're starting with core features to gather feedback and continuously improve the app. Features like music options, mirror mode, flexible homepage, and class review flow will be considered for future updates.

6. Can I use my own weights, or do I need to use Tempo weights?

Currently, the weight recommendation and automatic weight recognition features are designed to work with Tempo weights. We do not support third-party weights at this time.

7. Why can't I adjust my workout intensity or preferences in the Android app?

The current version of the Android app does not yet support intensity adjustments, or some workout preferences. We are actively working on adding these features in future updates to align with the functionality available on iOS

8. Is the USB-C Core supported for starting workouts on Android phones?

No, the USB-C Core is not currently supported for starting workouts on Android phones. Instead, workouts must be initiated using the casting feature.

9. Will my workout data sync between my Android app and my other devices?

Yes, your workout data will sync across devices if you are logged into the same Tempo account.

10. How can I invite family members to join my workout on the Android app?

The current version does not support inviting family members to join your workouts. We are exploring the possibility of adding this feature in future updates.

11. How can I optimize my phone's performance and battery life during workouts?

Casting workouts and using workout tracking features can be demanding on your phone, particularly on non-supported devices. To optimize your experience, we recommend keeping your phone cool and using a charger during extended workout sessions. Additionally, make sure your device is fully charged before starting a workout to ensure uninterrupted performance.

12. Will there be any promotional offers or discounts available with the new Android Class Experience?

Currently, there are no specific promotional offers related to the Android Class Experience. However, keep an eye out for future updates and announcements!

13. How often will the Android app receive updates after the initial release?

Nothing is changing in how we keep the app up-to-date. We will continue to push regular updates to the app to enhance your experience. Moving forward, we plan to release updates on a bi-weekly schedule following the initial release of new features. You will be notified about any significant updates through the app and our community channels.

Android Mirroring Feature

1. How do I start a workout on my TV using the Android app?

To start a workout on your TV, open the app on your Android device and navigate to the workout you want to do. Tap the 'play' icon on the class image in the class details page to go to the prep screen, then tap the 'Begin Workout' button. The casting options will automatically appear. Select your Chromecast-enabled TV or device from the list. Once you see 'Connected' under the device and the screen is casted on your TV, tap back on your Android device, as the casting options do not close automatically.

2. Why isn’t my workout casting to the TV?

If your workout isn't casting, ensure that your Android device and Chromecast-enabled TV are on the same Wi-Fi network. If the issue persists, try restarting both devices and check if your Chromecast is properly set up.

3. What should I do if I can’t find my Chromecast device in the casting options?

If your Chromecast device doesn’t appear, make sure it is powered on and connected to the same Wi-Fi network as your phone. You can also try refreshing the list by turning the Wi-Fi on and off on your phone.

4. How do I troubleshoot casting issues?

If you encounter casting issues, a troubleshooting screen will appear with options like "Retry Casting," "Check FAQs," "Travel Mode," and "Need Help?" Choose "Retry Casting" to reopen the casting settings or "Need Help?" to access additional support.

5. What is Travel Mode, and when should I use it?

Travel Mode allows you to start the workout directly on your phone without casting or using any tracking modules. This is useful if you are in an environment without a TV or experiencing casting issues.

6. How can I access the FAQs or support while using the app?

If you encounter an issue, you can select "Check FAQs" on the troubleshooting screen to visit our support website for more information. If you need further help, select "Need Help?" to contact customer support.

7. Why does the app keep disconnecting from my TV during a workout?

Intermittent disconnections can be due to network issues or weak Wi-Fi signals. Ensure that both your phone and TV have a strong and stable connection. If the problem continues, try restarting your router and devices.

8. Can I use this feature without a Chromecast device?

The casting feature for Android supports only Chromecast-enabled devices, including TVs with a Chromecast dongle, Google TVs, and TVs with Chromecast built-in. You can check your TV specs to confirm compatibility. If you don’t have a Chromecast, you can use the Travel Mode.

9. What data does the app collect while I’m casting a workout?

The app collects anonymized data on casting attempts, successful casts, and views of the troubleshooting screen. This helps us improve the casting experience and provide better support.

10. I followed all the steps, but I still can't cast my workout. What should I do?

If you've tried all troubleshooting steps and still can't cast, please report the issue through the app by clicking "Need Help?" on the troubleshooting screen. Our support team will assist you further.

11. Will this feature work with other smart TVs or streaming devices?

The Casting feature is optimized for Chromecast-enabled devices, including TVs with a Chromecast dongle, Google TVs, and TVs with Chromecast built-in. You can check your TV specs to confirm compatibility. If you don’t have a Chromecast, you can use the Travel Mode.

Android Wearables

1. Can I connect my heart rate monitor to the app?

Yes, you can connect your heart rate monitor to the app during the start class screen, and your heart rate will be displayed during the class.

2. Do you support other wearables?

Currently, we do not support other wearables. Our focus is on providing a seamless experience with the heart rate monitors compatible with our app.

3. Is there support for Android wearables?

No, at this time, we do not support Android wearables. Our heart rate monitor integration is consistent across all platforms.

4. What should I do if my heart rate monitor isn't connecting?

If your heart rate monitor isn't connecting, please check the Bluetooth settings on your device, ensure the monitor is charged, and try restarting the app. If the issue persists, reach out to our support team for assistance.

5. How does the heart rate display work during class?

Once connected, your heart rate will be displayed in real-time during the class, allowing you to monitor your intensity and performance.