Network Troubleshooting

Modified on Wed, 17 Jan at 5:25 PM

The Tempo Studio supports 2.4Ghz & 5Ghz wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for use of any of the product features. We recommend a minimum download speed of 15 Mbps to ensure optimal performance while streaming either our on-demand or live classes.

General Troubleshooting Steps

Problem 1

Are you experiencing issues with video playback, freezing, or video not loading at all?

Here's the best solution to help get your Tempo Studio back online:

Network Troubleshooting Solution 1

Problem 2

Did you receive an error message for disconnecting from home WiFi, and or being unable to proceed to the next page?

Try this solution to help get your Tempo Studio restarted:

Network Troubleshooting Solution 2

Problem 3

Is your Tempo Studio unable to connect to your WiFi?

This recommended solution will help get your Tempo Studio connected:

Network Troubleshooting Solution 3

Please contact Tempo Support if you have any questions or require further assistance. You can contact Tempo Support via email at hello@tempo.fit, live chat at tempo.fit, or by phone at (833) 966-1777 now available 24/7/365.