Network Troubleshooting Solution 1

Modified on Wed, 17 Jan at 5:23 PM

These Step-by-Step Instructions will Aid Towards Getting your Tempo Studio Back Online:

Step 1: Restart the modem/router

1. Locate your modem/router. Unplug the power and Ethernet cables from the modem/router.
2. Wait 2-3 minutes for the modem/router to fully power off.
3. Reconnect the power and Ethernet cables to the modem/router.
4. Wait for the Internet light to turn solid, then check if the internet is working properly.

Step 2: Forget network and Reconnect

1. Once you've logged into your account on the Studio, locate your “user icon” on the bottom right corner of the display.

2. Click and HOLD your profile icon.

3. A pop-up message should appear with “Setting icon”, tap on the “Setting icon”.

4. Tap the WiFi Icon

5. Network page, you should see the “Connected Network”, followed by your “Network Name”

6. Tap your “Network name”, You should now be in your “Home Network”.

7. To forget your network, locate the Red Icon “FORGET” on the top right corner.

8. A pop-up box will be displayed, stating “Forget “Customer network?”. Select “Forget”

9. Reconnect to your network, starting on the Network page, you should see the “Available Networks”, followed by your “Network name”.

10. Tap your “Network name”, You will be prompted to enter your password. Once entered, you should now be connected to your “Home Network”.

Step 3: Power Cycle Tempo Studio

1. Let’s power down your Tempo Studio by pressing the power button. The power button is located behind the display, on the right side bottom corner of the display.
2. After powering down your Tempo Studio, unplug the power cable, located in the back bottom of your Tempo Studio.
3. Once your unit is unplugged, wait 60 seconds.
4. From there, power on your Tempo Studio, and wait 30 seconds until it displays the Tempo Homepage.

Step 4: Switch Bands ( 2.4Ghz/5Ghz or 5Ghz/2.4Ghz)

1. Let’s start by powering on your Tempo Studio
2. Now that the unit is on, you should see the “Tempo user account page”
3. Locate the “Wifi Icon” on the bottom right corner of the display. click on the Wifi icon.
4. Starting from the top of the Network page, you should see the “Connected Network”, followed by your “Network name”
5. In your “Network name”, there should be an “i Icon” on the furthest right. Click on “i Icon”.

6. You should now be in your "Home Network"

Under this page, let's look at the following:
- Signal Strength
- Band
- Band Setting

7. Capture the following band settings

8. Let’s then switch bands by going to the band settings.

In the Band Setting, Set to “Default”. Select between “2.4Ghz | 5Ghz”.
- Under this page, let’s look at the following:
- Signal strength
- Band
- Band setting

9. Select the best band and/or the highest signal strength percentage