The Tempo Studio supports 2.4 & 5 GHz wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for use of any of the product features.
Ethernet Connection (Preferred Method)
For the best and most stable connection, we always recommend hardwiring your Tempo via ethernet cord to an extender or modem.
To connect via ethernet, please connect an ethernet cable to the ethernet port on the back of your Tempo near the power cord
If you were previously connected to WiFi and are now swapping to ethernet, please make sure to go to your profile, and settings, tap the WiFi you were previously connected to, and “Forget network”
WiFi Connection
While we do always prefer a direct ethernet connection, we understand that customers often rely on WiFi. Please make sure your WiFi meets the following requirements:
Minimum download speed of 20 Mbps to ensure optimal performance while streaming either our on-demand or live classes
You can test your home internet via https://www.speedtest.net/
Tip: For the most accurate results, use your laptop or phone on airplane mode and connect it to the same WiFi you would be using for your Tempo. Stand at the location of your Tempo.
Not a hidden network and allows for new devices to connect to the network
If you are turning on your Tempo for the first time, you will be prompted to a WiFi page. Please select the WiFi you want to connect your Tempo to and proceed with setting up your profile.
If you previously used an ethernet connection or you want to change the WiFi your Tempo is currently connected to, please follow the following steps.
Visit your profile page on the Tempo and then tap the settings icon. Tap “WiFi”
From there, select the WiFi Network you want to connect to, enter the password and you are good to go!
Tip: If you are switching to a different network, make sure to go into your previous network and “Forget network” so your Tempo does not automatically connect to your previous one instead.
Additional Tip: If you are having trouble finding your WiFi network, please restart your Tempo and your WiFi modem and tap “scan” at the top right-hand corner
Please contact Tempo Support if you have any questions or require further assistance. You can contact Tempo Support via email at hello@tempo.fit, live chat at tempo.fit, or by phone at (833) 966-1777 now available 24/7/365.
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