Network Connection & Troubleshooting

Modified on Mon, 24 Mar at 8:30 PM

TABLE OF CONTENTS:

Network Connection

Network Connection

How To Connect Your Tempo To Internet

The Tempo Studio supports 2.4 & 5 GHz wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for the use of any of the product features.

Ethernet Connection (Preferred Method)

For the best and most stable connection, we always recommend hardwiring your Tempo via ethernet cord to an extender or modem.
To connect via ethernet, please connect an ethernet cable to the ethernet port on the back of your Tempo near the power cord

If you were previously connected to WiFi and are now swapping to ethernet, please make sure to go to your profile, and settings, tap the WiFi you were previously connected to, and “Forget network”

WiFi Connection

While we do always prefer a direct ethernet connection, we understand that customers often rely on WiFi. Please make sure your WiFi meets the following requirements:
Minimum download speed of 20 Mbps to ensure optimal performance while streaming either our on-demand or live classes
- You can test your home internet via https://www.speedtest.net/
  - Tip: For the most accurate results, use your laptop or phone on airplane mode and connect it to the same WiFi you would be using for your Tempo. Stand at the location of your Tempo.
- Not a hidden network and allows for new devices to connect to the network
If you are turning on your Tempo for the first time, you will be prompted to a WiFi page. Please select the WiFi you want to connect your Tempo to and proceed with setting up your profile.
If you previously used an ethernet connection or you want to change the WiFi your Tempo is currently connected to, please follow the following steps.
- Visit your profile page on the Tempo and then tap the settings icon. Tap “WiFi”

From there, select the WiFi Network you want to connect to, enter the password and you are good to go!

Tip: If you are switching to a different network, make sure to go into your previous network and “Forget network” so your Tempo does not automatically connect to your previous one instead.
Additional Tip: If you are having trouble finding your WiFi network, please restart your Tempo and your WiFi modem and tap “scan” at the top right-hand corner.

Network Troubleshooting

The Tempo Studio supports 2.4Ghz & 5Ghz wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for the use of any of the product features. We recommend a minimum download speed of 15 Mbps to ensure optimal performance while streaming either our on-demand or live classes.

There are some network issues that you might encounter with your Tempo. Below are the issues and some general troubleshooting steps that will help resolve them.

Issue (1): Are you experiencing issues with video playback, freezing, or video not loading at all?

These Step-by-Step Instructions will Aid Towards Getting your Tempo Studio Back Online:

Step 1: Restart the modem/router

Locate your modem/router. Unplug the power and Ethernet cables from the modem/router.
Wait 2-3 minutes for the modem/router to fully power off.
Reconnect the power and Ethernet cables to the modem/router.
Wait for the Internet light to turn solid, then check if the Internet is working properly.

Step 2: Forget the network and Reconnect

Once you've logged into your account on the Studio, locate your “user icon” on the bottom right corner of the display.
Click and HOLD your profile icon.
A pop-up message should appear with a “Setting icon”, tap on the “Setting icon”.
Tap the WiFi Icon
Network page, you should see the “Connected Network”, followed by your “Network Name”
Tap your “Network name”, You should now be in your “Home Network”.
To forget your network, locate the Red Icon “FORGET” on the top right corner.
A pop-up box will be displayed, stating “Forget “Customer network?”. Select “Forget”
Reconnect to your network, starting on the Network page, you should see the “Available Networks”, followed by your “Network name”.
Tap your “Network name”, You will be prompted to enter your password. Once entered, you should now be connected to your “Home Network”.

Step 3: Power Cycle Tempo Studio

Let’s power down your Tempo Studio by pressing the power button. The power button is located behind the display, on the right side bottom corner of the display.
After powering down your Tempo Studio, unplug the power cable, located in the back bottom of your Tempo Studio.
Once your unit is unplugged, wait 60 seconds.
From there, power on your Tempo Studio, and wait 30 seconds until it displays the Tempo Homepage.

Step 4: Switch Bands ( 2.4Ghz/5Ghz or 5Ghz/2.4Ghz)

Let’s start by powering on your Tempo Studio
Now that the unit is on, you should see the “Tempo user account page”
Locate the “Wifi Icon” on the bottom right corner of the display. click on the Wifi icon.
Starting from the top of the Network page, you should see the “Connected Network”, followed by your “Network name”
In your “Network name”, there should be an “i Icon” on the furthest right. Click on the “I Icon”.
You should now be in your "Home Network"
Under this page, let's look at the following:
1. Signal Strength
2. Band
3. Band Setting
Capture the following band settings
Let’s then switch bands by going to the band settings.
In the Band Setting, Set it to “Default”. Select between “2.4Ghz | 5Ghz”.
1. Under this page, let’s look at the following:
2. Signal strength
3. Band
4. Band setting
Select the best band and/or the highest signal strength percentage

Issue (2): Did you receive an error message for disconnecting from home WiFi, and or being unable to proceed to the next page?

Power Cycle the Studio

In the event that your Tempo Studio is displaying an error message, the best way to resolve the issue is through a power cycle.

Let’s power down your Tempo Studio by pressing the power button. The power button is located behind the display, on the right side bottom corner of the display.
After powering down your Tempo Studio, unplug the power cable, located in the back bottom of your Tempo Studio.
Once your unit is unplugged, wait 60 seconds.
From there, power on your Tempo Studio, and wait 30 seconds until it displays the Tempo Homepage.

Issue (3): Is your Tempo Studio unable to connect to your WiFi?

This recommended solution will help get your Tempo Studio connected:

Try an Ethernet Cable.

Locate an open ethernet port on the back of your Wireless Router, and connect an ethernet cable.
Now that you’ve connected your ethernet cable, run the ethernet cable to your Tempo Studio.
Find the ethernet port on the back of your Tempo Studio, and connect the ethernet cable. The ethernet port on the Tempo is on the back side of the Tempo Studio, next to where the power cord plugs in, there is also a USB port on the back of the Tempo as well.
To verify that you've successfully connected a wired connection, check for the word "Ethernet" on the Network Settings page.

Please contact Tempo Support if you have any questions or require further assistance. You can contact Tempo Support via email at [email protected], live chat at tempo.fit, or by phone at (833) 966-1777 now available 24/7/365.