What To Expect With Your In Home Tempo Delivery

You’ve ordered your Tempo. Now what? 

When can I expect my delivery?

Current delivery estimates can range depending on the type of Bundle ordered, the color, and your location. We recommend checking out this webpage which is regularly updated to reflect the earliest estimated scheduling week.

When will I be contacted for delivery? 

Our fulfillment partner will call, text, or email you once your Tempo has arrived at your local service hub. We work with XPO, Elite and CRST. They will directly coordinate with you in order to schedule a delivery date and a 4-hour delivery window.

If you would like any updates before being contacted by our partner, we’d love to help! You can check our scheduling estimates page for our most up-to-date scheduling information. If you still need help, feel free to reach out via our contact form, our live chat at tempo.fit, or over the phone at (833) 966-1777 Mon-Sun 7 am - 7 pm Pacific.

How should I prepare for my delivery?

On the day of your delivery, our fulfillment partner will give you a 4-hour window. Please make sure you’re home the entire time. (Comfy PJs and slippers are always welcome.)

Included in our In-Home Delivery Service, our partner will place the Tempo wherever you’d like in your home, power it on, and remove any associated debris. Just make sure you’ve set aside enough space for your Tempo and a cleared pathway for delivery. Other than that, they’ll do the heavy lifting (that is before you start your Tempo classes).

If you would like to opt-out of In-Home Delivery Service, please let our fulfillment partner know when they reach out to you for delivery. Please note that opting out of In-Home Delivery Service will not waive or deduct the shipping fee associated with the order. 

If you live in an apartment building, your management may require a Certificate of Insurance. Please check with them, and if so, reach out via our contact form, our live chat at tempo.fit, or over the phone at (833) 966-1777 Mon-Sun 7 am - 7 pm Pacific.

What if I need to reschedule my delivery?

We hear ya, things come up! For any confirmed deliveries, be sure to reschedule at least 3 days prior to your delivery date. If not, our partner may not be able to honor the new request, and this may cause a delay. 

If you do need to reschedule with XPO, you can reach them at 1 (800) 883-4593. Please be prepared to provide your phone number, email address or order number.

For rescheduling with Elite, please use one of the following numbers:

• San Francisco - 1 (415) 417-3076
• Los Angeles - 1 (424) 368-8841
• New York - 1 (929) 523-2526

For rescheduling with Ryder, you can reach them at (866) 711-3129. Please be prepared to provide your phone number, email address or order number.

What if I have an issue with the delivery?

We hope this never happens! If you do have any issues with delivery, we’re here to help. Please reach out as soon as possible via our contact form, our live chat at tempo.fit, or over the phone at (833) 966-1777 Mon-Sun 9 am - 5 pm Pacific and we'll be happy to help!

What’s your cancellation policy?

We think you’re going to love your Tempo, but if you want to cancel your order, please contact us as soon as possible. Please note that depending where you are in the delivery process, you may be liable for a $50 or $250 cancellation fee. 

Please contact Tempo Support if you have any questions or require further assistance. You can contact Tempo Support via email at [email protected], live chat at tempo.fit, or by phone at (833) 966-1777 now available 24/7/365.