Cancellations & Returns

Cancellation

You can cancel your Tempo Device order at any time by contacting Tempo Support. The status of your order will determine whether or not any fees will be deducted from your refund. You may cancel it at any time prior to shipment for no additional charge.

• Tempo Studio
  • If your Tempo Studio has been processed, a restocking fee of $55 will be assessed.
  • If your Tempo Studio is scheduled for an in-home delivery with the fulfillment partner, you will be subject to a $250 cancellation fee.
• Tempo Move
  • If your Tempo Move is already in transit with our shipping partner, you will be subject to a $60 cancellation fee.

You can review our Terms of Conditions agreement for more information regarding cancellations and refunds here.

Returns

You may return your Tempo Device for a full refund of the amount you paid for the Device and Membership at any time within thirty (30) days of receiving your Device (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”). To process a return, please contact Tempo Support.

• Tempo Studio
  • In the event of a defect or malfunction, a replacement Device will be offered at no cost.
  • The initial shipping cost is non-refundable. 
  • To process a return:
    • Original packaging is required to ensure the Device remains in good condition during transit. Tempo can provide packaging and shipping for your return at a cost in the event you return the Tempo Studio. Those within the return window, or due to a qualifying defect are not responsible for return shipping costs.
    • You are required to share photos of the device within 2 days of the return request, once the photos are approved by Tempo. If these guidelines are not met, Tempo reserves the right to decline your return request.
    • Refunds may take up to 30 days after Tempo receives and inspect the device. 
• Tempo Move Purchase
  • In the event of a defect or malfunction, a replacement Device will be offered at no cost.
  • To process the return, the original packaging is required, if available.
  • You are required to share photos within 2 days of the return request, once the photos are approved by Tempo, you will have 7 days to ship the device back with the carrier. If these guidelines are not met, Tempo reserves the right to decline your return request.
• Tempo Move Rental
  • In the event of a defect or malfunction, a replacement Device will be offered at no cost.
  • To process the return, the original packaging is required, if available.
  • Returns outside of the 30-day return period may necessitate the purchase of new packaging to ensure the device remains in good condition during transit. In addition to a return fee.
  • If there are any missing accessories or damage to the equipment that you did not note upon receipt, a fee for refurbishment or repair will be assessed and deducted from your deposit and/or invoiced to your card on file.
  • You are required to share photos of the device within 2 days of the return request, once the photos are approved by Tempo, you will have 7 days to ship the device back with the carrier. If these guidelines are not met, Tempo reserves the right to invoice you for the full value of the Device.
  • Refunds may take up to 30 days after Tempo receives the Device.

To learn more about our return policy please visit https://tempo.fit/returns.