Cancellations & Returns

Cancellation

You can cancel your Tempo Device order at any time by contacting Tempo Support. The status of your order will determine whether or not any fees will be deducted from your refund. You may cancel it at any time prior to shipment for no additional charge.

• Tempo Studio
  • If your Tempo Studio has been processed, a restocking fee of $50 will be assessed.
  • If your Tempo Studio is scheduled for an in-home delivery with the fulfillment partner, you will be subject to a $250 cancellation fee.
    
• Tempo Move
  • If your Tempo Move is already in transit with our shipping partner, you will be subject to a $60 cancellation fee.

You can review our Terms of Conditions agreement for more information regarding cancellations and refunds here.

Returns

You may return your Tempo Device for a full refund of the amount you paid for the Device and Membership at any time within thirty (30) days of receiving your Device (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”). To process a return, please contact Tempo Support.

• Tempo Studio
  • In the event of a defect or malfunction, a replacement Device will be offered at no cost.
  • To process a return:
    • Original packaging is required to ensure the Device remains in good condition during transit. Tempo can provide packaging and shipping for your return in the event you return the Tempo Studio. Those within the return window, or due to a qualifying defect, are not responsible for return shipping costs.
    • You are required to share photos of the device within 2 days of the return request, once Tempo approves the photos. If these guidelines are not met, Tempo reserves the right to decline your return request.
    • Refunds may take up to 30 days after Tempo receives and inspects the device. 
• Tempo Move
  • In the event of a defect or malfunction, a replacement Device will be offered at no cost.
  • To process the return, the original packaging is required. If the packaging material is not available, charges may apply for replacement packaging.
  • .You are required to share photos within 2 days of the return request, Once Tempo approves the photos, you will have 7 days to ship the device back with the carrier. If these guidelines are not met, Tempo reserves the right to decline your return request.
    

To learn more about our return policy, please visit https://tempo.fit/returns.

How to Cancel Your Membership via the Member Portal

We’ve made it quick and easy to cancel your membership directly through your account. 
Follow these simple steps:

Step-by-Step Cancellation Guide:

1. Log in to your account on the Member Portal.
2. Go to "Current Plan" in your dashboard.
3. Click "Cancel Membership."
4. Select your reason for cancellation (this helps us improve!).
5. Confirm your cancellation.

Reminders:

• Your cancellation will take effect at the end of your current billing cycle.
• You’ll retain full access to all features until the end of your billing cycle.
• Change your mind? You can reactivate anytime by clicking "Resubscribe" in the Member Portal.
  
  

If you encounter issues or prefer assistance, please check the Tempo Membership Cancellation Policy or contact our support team.

How to Pause Your Membership

Pausing your membership is quick and easy. Follow these simple steps:

1. Log in to your account on the Member Portal
   
2. Navigate to the Current Plan section of your account.
3. Select the Pause Membership option.
4. Let us know why you're taking a break by choosing a reason from the list.
5. Select your desired pause duration and click the Pause Membership button to confirm.
6. A confirmation message will appear with the exact date your membership will resume, and you can get back to your workouts.

If you encounter issues or prefer assistance, please contact our support team.

(FAQs)

Q: Can I pause my Tempo Membership for any reason?

A: Yes, members can pause for various reasons, including medical conditions, injury, pregnancy, or military service.

Q: How long can I pause my Membership?

A: Members can pause for up to 3 months annually, continuously, or cumulatively.

Q: What happens during the pause period?

A: There will be no access to classes or the application. Using the app might result in automatic reactivation.

Q: Will my Membership be automatically reactivated after the pause?

A: Yes, Memberships are automatically reactivated after the desired number of paused months.

Q: Can I pause for more than 90 days if I have a leased or rented unit?

A: For pauses exceeding 90 days, Tempo Leased/Rental members must cancel and return their units.

Q: What if I was charged just before requesting a pause?

A: If charged 3 days before the pause request, you can choose a refund for the current month or apply the pause from the next billing cycle.

Q: What happens to my data and metrics during the pause?

A: Your account data and metrics will be retained during the Membership pause.

Q: Can I specify a duration for the pause?

A: Yes, you can specify the duration, but it should not exceed the allowed limit of 3 months.