Tempo Apparel FAQs

Modified on Fri, 25 Aug, 2023 at 10:27 PM

Who do I contact about my Tempo Apparel store order?
To provide the best customer experience, we've partnered with Pinpoint Merchandising to support all Tempo apparel orders. If you need help with your Tempo Apparel Store order, please continue browsing this FAQ page or contact them via email apparel@tempo.fit or via phone (800)-521-2462.

What payment methods do you accept on the Tempo Apparel Store?
The Tempo Apparel Store currently accepts all major credit cards, PayPal, Google Pay, and Shop Pay.

How long does it take for apparel orders to be processed and shipped?
It will take 1-3 business days for Pinpoint Merchandising to process your order, and approximately 5-7 days for USPS, our chosen delivery carrier, to deliver your order. At the moment, we currently offer a standard shipping rate of $5.95 per order or free shipping on orders over $50 after discounts and credits have been applied.

Do you ship internationally?
We currently do not offer international shipping. At the moment we only ship to all 50 states in the United States.

Will items in my order ship separately?
No, orders will only be fulfilled and shipped if all items in your order are available at the time your order is placed. Any item delays will result in your order being delayed until additional units are available to ship.  

How do I track my order?
You will receive a purchase confirmation email after your order has been successfully placed. You will receive an additional email with tracking information once your order has shipped. If you need assistance tracking your order, please contact Pinpoint Merchandising at apparel@tempo.fit and/or (800)-521-2462.

How do I make changes to my order
If you need to make any changes to your Tempo Apparel Store order, please contact Pinpoint Merchandising immediately at apparel@tempo.fit or (800)-521-2462. Please have your Tempo Apparel Store order number, the name and email address the order was placed under and the changes you are requesting ready. We will do our best to accommodate changes if your order has not been shipped.

What do I do if I receive the wrong or a defective item in my order?
If you received the wrong or a defective product, please contact Pinpoint Merchandising at apparel@tempo.fit or (800)-521-2462 and they will be glad to help make the moment right for you.

Do you accept returns or exchanges?
We do accept returns within 30 days of the original purchase date if all returned items have been unworn and unwashed with all the original tags still attached. All returns will be charged a $5.95 shipping and restocking fee and will be deducted from the total amount refunded to you. We do not accept exchanges at this time.

All clearance item sales are final. We do not offer price adjustments on items purchased prior to any clearance sales.

To initiate a return, please contact Pinpoint Merchandising at apparel@tempo.fit or (800)-521-2462 and they will provide you with a return label. Please allow 5-7 business days for your return to be processed on the original payment method. Any original shipping costs are non-refundable.

I received a discount code to use at the Tempo Apparel Store, but I didn't use the full amount. Does the remaining balance carry over into store credit?
No, all Tempo Apparel Store discount codes applied at checkout are for one-time use only and any remaining balance will not be available afterwards.

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