Studio Delivery Details FAQ

Will I receive a confirmation email for my order?

After completing your Tempo purchase, you should receive an email confirmation confirming your order as well as a list of the items you purchased. If you did not receive an email, please check your spam folder. 

If you are still unable to locate your confirmation email, please reach out to us at [email protected] with the name and email used during your purchase and we will send you another one. 

Note: Different companies may require different information on an order receipt to receive reimbursements. Please check with your company if Tempo meets the requirements for your wellness reimbursement. 

When can I expect my delivery?

The current average delivery time is 2-4 weeks, depending on location. Once your unit arrives at your local service hub, our fulfillment partner will reach out to schedule a delivery date and time that works for you. If you live in a large city, you may receive your scheduling call within a few days of your order. Please expect wait times closer to 5 weeks in more remote areas.

When will I be contacted for delivery? 

Our fulfillment partner will call, text, or email you once your Tempo has arrived at your local service hub. We work with XPO, Elite, and Ryder. They will directly coordinate with you in order to schedule a delivery date and a 4-hour delivery window.

You can contact Tempo Support via email at [email protected] (replies within 24 hours), online chat at tempo.fit, or via phone at +1 (833) 966-1777 now available 24/7/365.

How should I prepare for my delivery?

On the day of your delivery, our fulfillment partner will give you a 4-hour window. Please make sure you’re home the entire time. (Comfy PJs and slippers are always welcome.)

Included in our In-Home Delivery Service, our partner will place the Tempo wherever you’d like in your home, power it on, and remove any associated debris. Just make sure you’ve set aside enough space for your Tempo and a cleared pathway for delivery. Other than that, they’ll do the heavy lifting (that is before you start your Tempo classes).

If you would like to opt-out of In-Home Delivery Service, please let our fulfillment partner know when they reach out to you for delivery. Please note that opting out of In-Home Delivery Service will not waive or deduct the shipping fee associated with the order.

If you live in an apartment building, your management may require a Certificate of Insurance. Please check with them, and if so, reach out via our contact form, our live chat at tempo.fit, or over the phone at (833) 966-1777 now available 24/7/365.

How do I request a certificate of insurance?
Not all buildings require a Certificate of Insurance. Please confirm with your property management or landlord prior to requesting one. If your building does require a certificate of insurance (COI) in order to receive a Tempo delivery, we’re here to help! 

Please send us an email at [email protected] with the COI requirements for your building and we will provide you with the next steps to secure the COI prior to your delivery.
Note: Most of our fulfillment partners require at least a 72-hour notice before the delivery date or the delivery may have to be rescheduled.

What if I need to reschedule my delivery?

We hear ya, things come up! For any confirmed deliveries, be sure to reschedule at least 3 days prior to your delivery date. If not, our partner may not be able to honor the new request, and this may cause a delay. If you do need to reschedule with XPO, you can reach them at 1 (800) 883-4593. If you need to reschedule with Elite please call +1 (844) 616-1211. For rescheduling with Ryder, please reach them at 1-866-711-3129. Please be prepared to provide your phone number, email address, or order number when you call.

What if I have an issue with the delivery?

We hope this never happens! If you do have any issues with delivery, we’re here to help. Please reach out as soon as possible via our contact form, our live chat at tempo.fit, or over the phone at (833) 966-1777 now available 24/7/365 and we'll be happy to help!

What’s your cancellation policy?

We think you’re going to love your Tempo, but if you want to cancel your order, please contact us as soon as possible. Please note that depending on where you are in the delivery process, you may be liable for a $50 or $250 cancellation fee. 

Please contact Tempo Support if you have any questions or require further assistance. You can contact Tempo Support via email at [email protected], live chat at tempo.fit, or by phone at (833) 966-1777 now available 24/7/365.