Class Not Marked As Complete

Modified on Tue, 19 Sep 2023 at 05:51 PM

Depending on the network connectivity and the timing of when you exit a class, there is a chance that your class might not be marked as completed. This does not happen often, however, if you have experienced this, please email Tempo Support at with the following information:

  • Username

  • User Email

  • Name of Class

  • Score and Calories 

Most of the time our team can mark the class as complete for you and allow you to move on to the next class in your program or maintain your streak. 

Please contact Tempo Support if you have any questions or require further assistance. You can contact Tempo Support via email at, live chat at, or by phone at (833) 966-1777 now available 24/7/365.

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